Events › Tech Help Volunteers

Meet one of our teen volunteers to get assistance with basic tech issues, such as setting up your email, emailing photos, downloading an app, printing, scanning & more! Tech-savvy teen volunteers are here to provide one-on-one assistance with small technical issues to help you get started, so you can take those skills and continue to explore and learn on your own! If you are using a personal device (phone, laptop, tablet, etc.), please bring it with you. No appointments necessary—just drop in with your device or ask for their help when in the library and get the support you need!

Device Handling Policy
For liability and safety reasons, staff/volunteers are not permitted to open, disassemble, or physically take apart any member’s personal electronic device—including computers, laptops, tablets, or phones. Staff/volunteers may offer general troubleshooting guidance, but all hardware-related issues must be referred to a professional technician.

Teen Tech Volunteers can help you with:
• Basic email questions
• Basic computer questions
• How to access Library-provided eResources (e.g. Libby and Hoopla)
• Basic formatting and general use of MS Word/Google Docs and Basic functions for MS Excel/Google Sheets
• How to print or upload documents to print at the library

Teen Tech Volunteers CANNOT help you with:
• Any sort of device repair
• Installing hardware, software or program updates on your device
• Provide word processing services (typing on your behalf, etc.)
• Provide private lessons, or accept payment or remuneration of any kind
• Recommend products for you to buy (e.g., computers)
• Do your online shopping, or place ads for you (e.g., eBay, Craig’s List, Amazon consignment sales, want ads, etc.)
• Complete forms or applications for you or on your behalf

Library staff may take photos, videos, or audio recordings at our events. Please tell us if you do not wish to be photographed, video-recorded, or audio-recorded. We will always respect your requests!

An ASL (American Sign Language) interpreter or closed captioning can be provided for this program if requested at least seven (7) days in advance. For assistance, please contact your library or accessibility@aclibrary.org.